Refund policy

Return, Exchanges, and Cancellations

We accept returns and exchanges within 30 days of delivery. Buyers are responsible for return shipping fees. To request a return or exchange, please use our return portal here. Reach out to hello@elysebreannedesign.com if you have any questions during the process. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns must ship to the following return address within 30 days of receiving your order:

EBD Returns

4502 Bennett Memorial Road

Durham, NC 27705

In your return package, please ensure your order number is included and the item(s) you are interested in returning or exchanging. Once we've received the item(s) back, we will be able to exchange or refund your order. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be processed to the payment method used for the original order. Refunds will take 3-5 business days to be reflected on your original payment method.

We are able to accept returns in-store at our storefront, Mill and Meadow. Please have your order number ready when making an exchange.

Clearance, final sale, and grab bag orders are ineligible for return or exchange.

To cancel your order, you must contact us within 24 hours of purchase. After 24 hours, we are unable to cancel your order.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, grab bags, or gift cards.

Expedited Exchange
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@elysebreannedesign.com.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@elysebreannedesign.com.