Our Mill and Meadow store operates on the following schedule: Open everyday from 11 AM to 7 PM. We look forward to welcoming you!

Address: 905 W Main St Suite 23-B, Durham, NC 27701

All orders ship from our warehouse in Durham, NC, within 7 business days. We strive for and often achieve an even faster turnaround time—usually we are able to ship your order the same day it is placed!

Estimated Shipping Time: Once your order has left our warehouse (within 7 business days), it should arrive within 2-5 days to U.S. addresses, depending on what shipping method you choose at checkout. 

Please note that international shipments can take up to 6 weeks. If you have been waiting for more than 35 days to receive your order, please get in touch with our team to investigate the issue.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. 

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive.

If your order has been listed as ‘pre-transit’ for 2 weeks with no tracking updates or if you don't see the package in your mailbox 3 days after your tracking was marked as delivered, we would be happy to consider your order lost in transit and send a replacement out to you. Reach out!

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Availability: We ship to most countries, and you will see the estimated cost in the shipping step during checkout.

Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Address Accuracy: Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund or replacement order is not guaranteed.

Package Lost in Transit: We are only able to offer refunds on international orders that do not make it to their intended destination. We are unable to offer replacements for any international orders that are lost in transit.

If you need to change your shipping address, please reach out with your order number and the correct shipping address. You must contact us within 24 hours of placing your order to change your address. If you order has already shipped before you contact us, we are unable to change your shipping address.

We will ship your order using the shipping speed you selected during checkout. We're here to help and will resend your order if its lost in transit! Unfortunately we aren't responsible for delays once they're with the carrier.

Yes, we ship to APO addresses. Please make sure to include your APO details during the shipping step of the checkout process. You will also be able to choose your preferred shipping speed during this step.

If your order includes a pre-order item, we typically hold the entire order until all items are ready to ship. This ensures that everything arrives together once the pre-order item becomes available.

If you'd prefer to receive the other items sooner, please reach out so we can ship them separately.

Please reach out within 24 hours of receiving the order and include photos. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

A Incorrect or Missing Item

Sometimes we make mistakes, and we will always do our best to make it right! Include a photo of the item received and/or the name of the missing item(s). While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Damaged In Transit

Please reach out and include a photo of the item you received and any damage to your order along with the packaging. Unfortunately, we cannot cover replacements for items damaged or broken after delivery.

Deskpads / Desk Mats / Mousepads: Wash on cold and let air dry. Be sure to let it dry completely as the rubber backing will hold water.

Drink sleeves / Tea Towels / Oven Mitts & Pot Holders: Wash on cold and lightly tumble dry only if needed.

We restock as fast as possible but rarely have a firm date!

If you get our marketing emails - you'll be the first to know! You can sign up for those by clicking join the waitlist on the out of stock product!

Some products are available for preorder weeks to months before they are available to ship. 

Preorder status and estimated timeline will be emphasized in the product's title. Please understand timelines are subject to change!

We frequently receive inquiries about restocking our products. While we strive to keep our beloved items in stock, sometimes they need to be reordered. 

Unfortunately, we often do not have firm restock dates immediately available. However, we encourage customers to subscribe to our marketing emails, as subscribers are the first to know when restocks arrive.

To check the status of your return/exchange order, login to our portal here.

Once we receive your return, the exchange will be shipped as soon as the replacement item is available in our inventory. We will reach out if we have questions for you!

If you're wondering when we'll receive your return, please provide your return tracking number when you reach out!

We accept returns and exchanges within 30 days of delivery. Buyers are responsible for return shipping fees. Clearance, final sale, and grab bag orders are ineligible for return or exchange.

We are not able to exchange international orders at this time.

To request a return or exchange, you may use our return portal here (click this link). Once your package has delivered to our warehouse and processed, you'll see the new order or refund in 3- 5 business days.

• In your return package, please ensure your order number is included and the item(s) you are interested in returning or exchanging. 
• If the item is not returned in its original condition, the buyer is responsible for any loss in value. 
• Refunds will be processed to the payment method used for the original order.

Cancelling your order

To cancel your order, you must contact us within 24 hours of purchase. After 24 hours, we are unable to cancel your order.

To apply a promo or discount code:

1. Proceed to checkout and enter your code in the 'Promo' field.

2. Click Apply to see your new total before finalizing your order.

3. Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

Once an order is placed, it cannot be modified to add additional items. However, you can place a new order for any additional items you wish to purchase. Please note that shipping for the new order will apply separately.

We offer a simple process to set up a wholesale account. To get started, you can create an account here. After signing up, our team will reach out to you for further steps. We look forward to partnering with you!

Resale

Resale is absolutely NOT permitted on third-party selling platforms like Amazon, Etsy, or Facebook Marketplace. Resale is only permitted in-person and/or on a retailer’s independent website.

Order Minimums

Minimum Opening Order/Reorder: $150 USD (before shipping costs)

Minimum Quantities: 

6 pieces in the same style/pattern must be ordered per sticker, sticky note, bookmark, washi tape, and greeting card

4 pieces in the same style/pattern must be ordered per all other products

Except planners and desk pads which have a minimum of 3

Payments Accepted

Payments will be processed exclusively through our website or Faire.

Fulfillment Times

Our fulfillment time for wholesale orders ranges from 1-5 business days. If your order requires special attention - like additional packaging or barcoding - that could extend our fulfillment time on your order. 

If you need an order expedited, we are usually able to accommodate that—please email wholesale@elysebreannedesign.com to request expedited fulfillment.

Returns & Exchanges

We do not offer returns or exchanges on wholesale orders. If your order is damaged in transit or you received defective items, we are committed to replacing those so that you receive the entirety of your order in good condition. To have your order/items replaced, please email wholesale@elysebreannedesign.com with images of the damaged or defective items.

If you order through our Faire page, you may be able to make a return through Faire and should contact them directly: support@faire.com.

Packaging

All items should be displayed and sold in their original packaging. All items packaged as sets must be sold as sets. Removing items from their original packaging or breaking up sets may result in denial of future orders. The only exception to this policy is our keychains, which may be removed from their packaging to be hung on hooks.

Photo Usage

Retailers are permitted to use our product photography for their own websites and social media channels. If you choose to do this, we ask that you provide attribution to @elysebreannedesign for all social media channels (Facebook, Instagram, Youtube, Pinterest, and @elysebreanne on Twitter). Failure to provide attribution may result in denial of future orders and in some cases, filing DMCA copyright takedowns.

Photos may be downloaded directly from our website listings for use ONLY by our retailers.

Please also note that failing to provide attribution can hurt both Elyse Breanne Design and the retailer’s reputation. In the past, we have had online followers find EBD items on retailers’ social media pages and then message us to let us know that this retailer is stealing EBD designs or product photography. To avoid this, we ask for clear and visible attribution when using EBD product photography.

International Buyers

Buyers in most European countries are currently able to order EBD products through my Faire storefront: elysebreannedesign.faire.com.

Countries supported by Faire include: the United States, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland, and the U.K.
For buyers located outside these countries, wholesale orders can be placed directly: email wholesale@elysebreannedesign.com and we'll get started.

Please note that lead times are longer for international orders and shipping can take up to 6 weeks with current global supply chain issues.