Frequently Asked Questions
Yes, we do ship internationally! International order transit times can range anywhere from 1-6 weeks. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Our processing times are usually between 1 and 3 days, but can take up to 7 days if we are experiencing a large volume of orders. Once your order has left our warehouse, it should arrive within 2 to 5 days to U.S. addresses depending on what shipping method you choose at checkout. For specific updates on your order, feel free to email us at firstname.lastname@example.org!
Shipping is free to the U.S. on orders of $35+! International shipping is charged according to available rates, based on weight of the items ordered and the package's destination.
If you need to change your shipping address, make edits to your order, or want to cancel an order please email us at email@example.com. We will try to accommodate the changes or cancellation to the best of our ability as long as we have not yet shipped out your order!
To cancel or make edits to your order, you must contact us within 24 hours of purchase. After 24 hours, we cannot guarantee changes or cancellations.
If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund or replacement order is not guaranteed.
We cannot make modifications to your billing address or payment method.
The status of your order is based on being scanned into the postal system - sometimes packages have been shipped out but are either waiting at the post office for their first scan, or were missed and so the tracking isn’t updating with their progress. If your package has been listed as ‘pre-transit’ for 2 weeks with no tracking updates, send us an email at firstname.lastname@example.org and we can consider your order lost in transit and ship out a replacement.
We have had USPS mark some orders as delivered before actually dropping them off, so if you don't see the package in your mailbox 3 days after your tracking was marked as delivered we would be happy to consider your order lost in transit and send out a replacement to you. Make sure to ask anyone who could have received your order accidentally or accepted it on your behalf - such as roommates and neighbors - before considering your order missing. Please send an email to email@example.com to let us know about the missing package!
If your order is returned to sender due to an incorrect shipping address we will contact you about sending it out to the correct address when we receive it back at our warehouse. Unfortunately we cannot cover international return orders, and will provide a refund on your order (minus shipping) if it is returned to us.
We aren't currently hiring, but we keep a resume bank on hand for the next time we are looking to add to our team. Feel free to fill out our Employment Interest Form and we'll keep your information on hand for when we're hiring again.
If you received the wrong item or your order was damaged in shipping, we are happy to send you a replacement. Please reach out to us at firstname.lastname@example.org to get a replacement order set up! Please include a photo of the item you received and any damage to your order with your email. Unfortunately, we cannot cover replacements for items damaged or broken after delivery.
We do accept returns and exchanges within 30 days of delivery. Buyers are responsible for return shipping fees. Please see our Policies page for more details.